Connect With Your 24/7 Monitoring Team
Any time your home alarm system in Albany goes off, your 24/7 monitoring specialists will act immediately. The first move is to confirm your alarm, and that includes reaching out to you. The protocol they adhere to is based on the kind of emergency. For instance, when the emergency is is for medical reasons, one attempt will be made to contact you before help is dispatched. If you have a burglary alarm - the most typical kind of alarm - a monitoring specialist will adhere to these guidelines to contact you:
- An attempt will be made to communicate with you through the command hub. You will usually be required to supply a passcode.
- If that doesn’t get an answer, a call is attempted to your principal contact number.
- An alternate number or your primary contact person is tried next.
- If you still can’t be reached, nearby law enforcement officers are dispatched.
- Your monitoring specialists will follow up with you again once the proper authorities are contacted.
If you're not in a situation where you can interact with monitoring staff, that’s OK. Assistance will still be deployed even if you're unable to confirm the emergency.
Be prepared for any crisis with a Vivint home alarm system in Albany
Be prepared for any crisis with a contemporary home alarm system in Albany from Vivint. Contact (518) 900-7096 to begin the customization of your home’s protection today.