Vivint Authorized Retailer Albany
Smart Security Specialists -- Your Vivint Authorized Dealer Covering Albany & Surrounding Areas

What should you do if your Albany home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system shields your home – and your family – against the various risks you may encounter, like break-ins, flooding, and fire. Although your home might be ready, that doesn’t mean you are. Do you have a good idea of what to do if your Albany home alarm system goes off? The blaring of an alarm is often shocking, confusing, and might provoke panic. Your best choice is to stay calm and follow these simple tips.

Steps to Take When Your Home Alarm System In Albany Goes Off

You never want to be in this situation, but it’s also the reason why you put in a home alarm system from the outset. You’re awakened in the wee hours of the morning with the telltale sounding of an alarm after one of your sensors has been activated. What is your next move?

  1. Stay calm. This is easier said than done when your home security alarm is blaring, and your pulse is racing. But keeping yourself calm is the most effective way to assess what is happening. Avoid the impulse of trying to deal with the emergency on your own but instead allow your monitoring professionals and first responders to do their job.
  2. Protect your loved ones. Your priority should be your family members and leading them to safety. In the case of a break-in, this might mean moving to a designated secure area as far away from access points as possible. The intruder was in all likelihood already scared off by the alarm, but it’s always smart to be extra cautious. If there’s smoke or a fire, you ought to leave your residence immediately.
  3. Don’t forget your smartphone. Most individuals keep their smartphones with them all the time these days, but you might fail to grab it during an emergency. It’s a good thing to have. You’ll have the opportunity to stay in touch with your monitoring professionals and receive alerts through your home security app.

Connect With Your 24/7 Monitoring Team

Any time your home alarm system in Albany goes off, your 24/7 monitoring specialists will act immediately. The first move is to confirm your alarm, and that includes reaching out to you. The protocol they adhere to is based on the kind of emergency. For instance, when the emergency is is for medical reasons, one attempt will be made to contact you before help is dispatched. If you have a burglary alarm - the most typical kind of alarm - a monitoring specialist will adhere to these guidelines to contact you:

  • An attempt will be made to communicate with you through the command hub. You will usually be required to supply a passcode.
  • If that doesn’t get an answer, a call is attempted to your principal contact number.
  • An alternate number or your primary contact person is tried next.
  • If you still can’t be reached, nearby law enforcement officers are dispatched.
  • Your monitoring specialists will follow up with you again once the proper authorities are contacted.

If you're not in a situation where you can interact with monitoring staff, that’s OK. Assistance will still be deployed even if you're unable to confirm the emergency.

Be prepared for any crisis with a Vivint home alarm system in Albany

Be prepared for any crisis with a contemporary home alarm system in Albany from Vivint. Contact (518) 900-7096 to begin the customization of your home’s protection today.